Managing Successful Programmes (MSP) is a methodology used around the world. Study guides and textbooks are available for both exams. Black Belt, for example, certifies the individual is a highly experienced Six Sigma practitioner Green Belt demonstrates that an individual has trained in Six Sigma and is qualified to work on the implementation/project team under the direction of a Six Sigma Black Belt.įormal training and certification in these qualifications are available from Motorola Solutions, the creators of Six Sigma methodology. Various levels of qualification are available for these individuals to demonstrate their level of competence in Six Sigma. However, one of the main parts of Six Sigma implementation is the need to train certain individuals to a high degree of familiarity with the methodology itself so that they can work on the implementation/project team. There is no formal certification for an organisation against the Six Sigma framework. Six Sigma can be used in conjunction with the ITIL (Information Technology Infrastructure Library) framework.
The main aim of Six Sigma is to reduce variation in processes by offering a structure by which organisations can constantly improve routine IT processes and eliminate defects, waste and cost, thereby increasing service quality and customer satisfaction. Six Sigma is an effective and adaptable measurement-based improvement methodology which can be used for delivering quality IT services.
Six Sigma – Quality and Process Improvement Due to the similarities between the Software CMMI (created by Carnegie Mellon University) and the IT Service CMM, the same methods can be used to perform a process assessment for both. There are various methodologies you can use to undertake a process assessment. No organisations currently run formal accreditation schemes against the IT Service CMM, but there are third-party companies which will visit an organisation and perform a process assessment to judge the maturity of the organisation’s processes.
The levels detail certain best practice process areas that have to be in place before the organisation resides on that level.Īs an organisation implements these best practice processes the organisation moves up to the appropriate level on the IT Service CMM, improving service delivery using better processes. The IT Service Capability Maturity Model (CMM) is a five-level scale which allows organisations to measure and improve their IT service delivery capabilities. IT Service CMM – IT Service Capability Maturity Model
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